Refund Policy

At Unique-Ps, operated by STE Studios (KVK 92712673), we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds for digital goods (such as in-game items or credits) may be issued.

1. Refund Eligibility

Refunds are subject to the following conditions:

1.1: Refund Timeframe

Refund requests must be submitted within 30 days of the original purchase date.

1.2: Delivery Status

• If the purchased items or credits have not yet been delivered in-game, you may be eligible for a refund.
• Once the items or credits have been successfully delivered to your in-game account, the purchase becomes non-refundable.

2. How to Request a Refund

To request a refund, contact us at support@unique-ps.com with the following details:

• Purchase receipt or transaction ID.
• In-game username associated with the purchase.
• Reason for your refund request.

We will review your request and respond within 5 business days.

3. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

• The purchased items or credits have already been delivered in-game.
• The refund request is made after the 30-day period.
• Evidence of misuse, fraudulent activity, or violation of our Terms of Service.

4. Agreement

By purchasing from Unique-Ps, you acknowledge and agree to this Refund Policy as part of our Terms of Service.